Privacy Policy

Privacy Policy

Introduction

Welcome to https://denver-couples-counseling-therapy.denvermentalhealthcare.com (hereinafter referred to as “Denver Couples Counseling Therapy” or “we”). We are dedicated to maintaining a safe and secure environment for our clients and users, ensuring that your privacy is protected at all times. This Privacy Policy outlines our practices regarding the collection, handling, and protection of personal data in compliance with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales Practice Act (UCPA)
  • Connecticut Law on Consumer Data Protection (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessible via links on our platform. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy outlines the following activities related to your interactions with us:

  • Account Creation: When you create an account with us, we collect basic registration information (e.g., name, email, user credentials).
  • Service Usage: We track and log user behavior on our website and applications for performance and improvement purposes.
  • Communications: You may choose to receive newsletters, promotional materials, or updates from us by providing your contact details.
  • Transactions: If you make a purchase or payment through our systems, financial data is securely processed.
  • Feedback and Reviews: We appreciate user feedback and reviews, which may include personal information.

Personal Data Collection

We collect multiple categories of personal data to enhance your experience and improve our services:

  • Account Information: This includes your name, username, email address, and password (hashed and encrypted).
  • Payment Details: Credit/debit card numbers, billing addresses, and payment history for processing transactions.
  • Financial Data: For some services, we may collect banking information or process payments through third-party gateways.
  • Purchase Information: Items bought, quantities, and associated costs are tracked to enhance shopping experiences.
  • Mobile Device Identifiers: Unique device IDs or IP addresses to personalize content and analyze user behavior.
  • Location Data: Your geographic location may be used for service customization and analytics (with your consent).
  • Feedback and Reviews Content: Any text, images, or videos submitted as feedback or reviews are stored.
  • Social Media Information: If you choose to log in through social media accounts, we access certain personal data from those platforms (as permitted by your settings).
  • Product Interaction Data: We may track your interactions with our products, such as viewed pages or product purchases.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies for several reasons:

  • Strictly Necessary: These ensure basic functionalities of our website, such as allowing you to navigate through pages.
  • Preferences: Cookies store your preferences, like language settings or display options.
  • Analytics: We use analytics cookies to collect data about user behavior on our site, helping us improve and optimize our services.

Users can manage their cookie preferences through our Cookie Manager, which provides control over non-essential cookies.

Data Retention and Deletion

We follow strict data retention policies, keeping personal data only for as long as necessary for the purpose it was collected or as required by law. Once the data is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

Security Measures

The security of your personal data is a top priority. We have implemented robust organizational and technical safeguards to protect information from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: All data in transit and at rest is encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  • Access Controls: Our systems have role-based access controls to ensure that only authorized personnel can access sensitive data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data, please contact us immediately, and we will take prompt action to rectify it.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you and its accuracy.
  • Rectification: Correct any incomplete or inaccurate personal data.
  • Erasure (Right to be Forgotten): Request the deletion of your personal data in certain circumstances.
  • Restriction: Limit the use or processing of your data while we verify or dispute its accuracy.
  • Portability: Receive a copy of your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from discriminatory practices based on certain characteristics.
  • Data Portability (in some jurisdictions): The right to transfer your data to another controller.

To exercise these rights, please contact our Data Privacy Team via email at privacy@denver-couples-counseling-therapy.denvermentalhealthcare.com or by mail to:

Denver Couples Counseling Therapy
Privacy Compliance Department
[Address]
[City, State, ZIP Code]

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: privacy@denver-couples-counseling-therapy.denvermentalhealthcare.com
  • Mail: As provided above